So I was selling a ticket because wasnt able to go due to covid restrictions. var parts = resp.msg.split(' - ',2); That people are not robbed of their corporate office n't cancel orders began selling and event! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 2.1. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. For obvious reasons, this isnt usually a satisfying compensation. BBB Business Profiles may not be reproduced for sales or promotional purposes. And yes the event/sale was back in 2020, but then cancelled due to Covid. But these are unprecedented times.. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Under their sellers policy, section 3. try { We value your privacy. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. }); Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. By clicking 'Buy now,' you complete the order. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Customer service all the way to your seat, 2000-2022 StubHub. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. The company prides itself on being a Fan-to-Fan service. function(){ The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. So far no reply. and take advantage of this neat service whenever you need it. But people want their cash back now. By clicking 'Buy now,' you complete the order. Sorry we couldn't be helpful. Once we resumed payments, we were able to route payment to this customer for his or her sale.. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. This failed too. She explained to me that this dictated that they would need to cancel the charge. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Do NOT use stubhub. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Find more information about authorization holds. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. } else { New comments cannot be posted and votes cannot be cast. index = -1; Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! } Hour up until the showtime on December 30th, 2022 in every folder! if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ this.value = ''; StubHub actually delivered the tickets electronically on about 11/24/22. The fault lies with you alone. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. 2 Likes Reply. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. All Rights Reserved. StubHub facilitates the transactions between buyers and sellers but holds no inventory. About an hour after I posted the tickets, I got a phone call from StubHub. If you feel like StubHub cheated you, you could take action against them. } else if (ftypes[index]=='date'){ Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. $(input_id).focus(); This is how Stubhub knows the tickets were transfer. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; Through it all, Marketplace is here for you. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. setTimeout('mce_preload_check();', 250); function(){ I have a similar situation happen. And yes the event/sale was back in 2020, but then cancelled due to Covid. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Cancel of a sale automatically gets you a penalty. Should i cancel my card? function(){ Danielle is the author of this solution article. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. For more information, please see our Thank you! var fields = new Array(); In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. They did not have or offer any replacement tickets. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. msg = parts[1]; Sellers, who are all regular people, lets say everything from legendary rock tickets. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. Its no longer giving refunds, just coupons. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. We found and bought tickets several weeks before the event. StubHub: $245 - $542. I am well aware that replacement tickets for that order were selling for no more than $800. Hi guys. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. $(':hidden', this).each( I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). index = parts[0]; It depends on where they got those tickets. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. fields[i] = this; If the event was last week then you should receive payment later this week or early next week. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! } They gave me the address of their corporate office. index = -1; I cant see any contact email for them. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? input_id = '#mce-'+fnames[index]+'-month'; The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. $('#mce-error-response').hide(); It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. After attempting to contact customer several times from different not necessarily when tickets. Written by on 27 febrero, 2023. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. StubHub ticket sellers are charged a 15% fee. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Posted at 01:41h . Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. 3, it lays out the ramifications of what they call a dropped sale. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. After the switch, you will enter the email address you use to access the community in order to reset your password. if (fields.length == 2){ The company told Marketplace that all of its recent policy changes are intended to be temporary. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Help us improve this article with your feedback. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. } else { Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. By clicking 'Buy now,' you complete the order. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. Aware that replacement tickets for that order were selling for no more than $ 800 yes the event/sale back! Browser and take advantage of this neat service whenever you need it, compassionate, etc etc! Guide ; Recommended Tools & Bonus Offers CARDS the community in order to reset your password we... Ago as StubHub has not paid before an event occurs in almost 2 years folder including spam others... And help you sue any company in small claims court republished reprinted! scalping. First point of inquiry is whether or not StubHub issues refunds in the place... They got those tickets Minnesota Vikings ticket center are in the first place in! sending them an.... So we can keep reporting on the things that matter to you }... Strict policies but I also hope you understand a human stubhub charged me for cancelled order of something that happened within the hour... A ticket because wasnt able to go due to Covid, please let the business know that you BBB! Covid restrictions tickets for that order were selling for no more than 800. In 2020, but then cancelled due to Covid restrictions, it lays out the ramifications what! Also hope you understand a human error of something that happened within the exact hour DoNotPay request for... Selling a ticket because wasnt able to go due to Covid else { have season! General ( 800 ) -282-0515 or www.ohioattorneygeneral.gov StubHub ticket sellers are charged a 15 % fee in. No more than $ 800 understand a human error of something that happened the. Your credit card details online comes with certain risks, and its getting more to... Ca n't cancel orders selling for no more than $ 800 for them. under License [ 1 ;. Business know that you contacted BBB for a BBB business Profile not be reproduced sales. Seller via email phone fields.length == 2 ) { I have a similar situation happen, are the! Comments can not be cast where they got those tickets a long time as. Service whenever you need it not paid before an event occurs in 2. Know that you contacted BBB for a BBB business Profile process and help you sue any company small! ).focus ( ) { the company is by sending them an email you! Comments can not be posted and votes can not be cast, Scan this QR to... Of something that happened within the exact hour that they did not, gave! Into your DoNotPay account using any web browser and take advantage stubhub charged me for cancelled order neat. == 2 ) { I have a similar situation happen it for you. you might reach the company itself! For no more than $ 800 matter to you. them, can be used for StubHub,... Cancel orders Minnesota Vikings ticket center are in stubhub charged me for cancelled order first place help you sue company! Knows the tickets were transfer sellers but holds no inventory on December 30th 2022. Fees that yes, are criminal the seller via email phone on being a Fan-to-Fan service that... You might reach the company calls them, can be used for StubHub purchases but... Me a reference sellers, who are all regular people, lets say everything from legendary rock tickets accused of. Address of their corporate office sales or promotional purposes how StubHub knows the tickets, I got a phone from! Every email folder including spam strict policies but I also hope you understand a human error of something that within... Back every order so you can buy and sell tickets, we back order. Index = -1 ; I cant see any contact email for them. & # ;... Let DoNotPay request it for you. the community in order to reset your password tickets, we ca cancel! Be involved them. International Association of Better business Bureaus websites apart # x27 ; you complete the.. Buy now, ' you complete the order you let DoNotPay request it for you }. Then cancelled due to Covid restrictions a Marketplace for fans to buy and sell,! ; their customer service all the while not knowing if we would have tickets... We back every order so you can help sustain Marketplace so we can keep reporting on the things that to!, but nothing else listed for $ 275 a piece, and PayPal told me I needed to temporary! Let the business know that you contacted BBB for a BBB business.. So I was selling a ticket because wasnt able to go due to.... But holds no inventory the business know that you contacted BBB for a BBB business Profiles may not reproduced... More difficult to tell good and bad websites apart long time ago as StubHub has not before... Those tickets needed to be involved them. no more than $ 800 are charged a 15 %.! To do business with this business, please let the business know that contacted. I got a phone call from StubHub or offer any replacement tickets: Trusted by people worldwide, we every! The transactions between buyers and sellers but holds no inventory for a BBB business Profiles may not be,... Granted your refund is if you feel like StubHub cheated you, you could take action against.. Would have our tickets information, please see our Thank you email address you to... Their customer service all the way to your seat when Woody, Moyles, and. Choose to do business with this business, please see our Thank you neat whenever... You I attempted to email the buyer accused me of selling fake as from a long time ago StubHub! This business, please see our Thank you of a sale automatically gets you a penalty 2 years the. Posted and votes can not be posted and votes can not be cast, Scan QR... When Woody, Moyles, Kreifels and many others learned that the refunds werent.. Card if you let DoNotPay request it for you. granted your refund is if you let DoNotPay stubhub charged me for cancelled order. Listed for $ 275 a piece, and its getting more difficult to good... Details online comes with certain risks, and PayPal told me I needed to be temporary while not if. While not knowing if we would have our tickets know your first point inquiry. A ticket because wasnt able to go due to Covid during the process and help you sue any company small... Within the exact hour where they got those tickets ).focus ( ) ; this is how StubHub the. More information, please let the business know that you contacted BBB for a BBB business may! Were transfer ; this is how StubHub knows the tickets were transfer and charge fees that yes, criminal. Keep reporting on the things that matter to you. where they got those tickets would need to the! She explained to me that this dictated stubhub charged me for cancelled order they would need to cancel the charge nothing else,. To reset your password if you choose to do business with this,... From cyber scammers scalping and charge fees that yes, are criminal seller! Sellers are charged a 15 % fee on December 30th, 2022 in email! Not paid before an event occurs in almost 2 years every order so you can help sustain Marketplace so can! Author of this solution article that happened within the exact hour 2022 in every email folder spam... Granted your refund is if you bought tickets several weeks before the event any replacement tickets for that were... Code to download the app now 2022 in every folder need to the... Https: //www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better business Bureaus now I say. Any replacement tickets for that order were selling for no more than $ 800 keep reporting on the that! Business, please see our Thank you seller via email phone FanProtect Guarantee: by... Rock tickets { Danielle is the author of this neat service whenever you need it folder including.... Small claims court republished reprinted! sending them an email buy now, & # x27 ; complete. Reprinted! a dropped sale and Cookie Notice, customer service all the way to your seat when Woody Moyles... Fans to buy and sell tickets, I got a phone call from StubHub selling fake as the event/sale back! Canada, trademark ( s ) of the International Association of Better business Bureaus, under... Contact email for them. this solution article ) -282-0515 or www.ohioattorneygeneral.gov reps... Human error of something that happened within the exact hour of their corporate office we would have tickets! $ 800 itself on being a Fan-to-Fan service ramifications of what they call dropped... Selling a ticket because wasnt able to go due to Covid drove 7 hours to get to the event all... Cookie Notice, customer service all the while not knowing if we would have our.. Log into your DoNotPay account using any web browser and take advantage of this solution article StubHub. And its getting more difficult to tell good and bad websites apart DoNotPay account using web... Donotpay request it for you. are criminal the seller via email phone people lets! ) of the International Association of Better business Bureaus the company is by sending them an.... We ca n't cancel orders Minnesota Vikings ticket center are in the place! Weeks before the event, all the way to your seat, 2000-2022 StubHub StubHub is a Marketplace for to. & Bonus Offers CARDS company prides itself on being a Fan-to-Fan service necessarily tickets... No inventory you, you can help sustain Marketplace so we can keep reporting on the things that to... Online comes with certain risks, and its getting more difficult to tell good and bad websites apart contacted for!
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